Shipping policy
Thank you for shopping with Rangas Pets! We want to make sure your order reaches you as quickly and safely as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
- United Kingdom: 5–10 business days
- European Union: 10–15 business days
- International: 10–20 business days
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs
- United Kingdom: £4.99 standard shipping, £6.99 express — or free standard shipping on orders over £50
- European Union: £14.99 flat rate
- International: £23.99 flat rate
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery.
Customs & Import Duties For international orders, customs fees and import duties may apply and are the responsibility of the customer.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at firth08@googlemail.com and we'll do our best to help.